Terms & Conditions

All classes must be booked in advance through our official booking platform, website or other approved booking channels.

A booking is confirmed only after payment or the applicable class credit has been successfully processed.

Members are responsible for checking their booking details, including class date, time, location and instructor.

Class bookings are personal and cannot be transferred to another person without prior approval from Vylates Studio.

Vylates Studio reserves the right to adjust class schedules, instructors or studio arrangements when necessary. We will make reasonable efforts to notify affected clients.

Class cancellation

Clients may cancel or reschedule a class at least 14 hours before the scheduled start time without losing their class credit.

Cancellations made less than 14 hours before class will be considered late cancellations, and the class credit will be forfeited.

No-shows will result in the loss of the class credit or applicable class fee.

Late cancellations and no-shows are not eligible for refunds.

Late arrival

Clients are encouraged to arrive 10-15 minutes before class to prepare and settle in.

Clients arriving more than 5 minutes after the class has started may be refused entry for safety and to avoid disrupting other participants.

If entry is refused due to late arrival, the class credit will be forfeited.

Studio cancellations

If Vylates Studio cancels a class, the affected client will receive a replacement class credit or an appropriate refund, depending on the original payment method and applicable circumstances.

We will notify affected clients as soon as reasonably possible.

All class packages and memberships are subject to their stated prices, inclusions, validity periods and conditions at the time of purchase.

Class packages and memberships are personal and non-transferable.

Class credits must be used within the validity period specified at the time of purchase. Unused credits will expire after that period, subject to any applicable legal rights or approved exceptions.

Memberships with recurring payments will renew according to the agreed billing schedule until cancelled in accordance with the membership agreement.

Clients are responsible for ensuring that their payment information is accurate and that sufficient funds are available for recurring payments.

Memberships may not be shared, sold or transferred to another person without written approval.

Vylates Studio may offer promotions, introductory packages and special membership benefits. These may have separate terms and conditions, which will be disclosed at the time of purchase.

Refunds

Completed classes and properly attended sessions are non-refundable.

Where Vylates Studio is unable to provide a purchased service, we will arrange an appropriate remedy, which may include a replacement session or refund.

Membership cancellation

The recurring-membership cancellation notice period is awaiting confirmation from the studio. Please contact us before cancelling your membership.

Any outstanding payments and applicable contractual obligations remain payable, subject to applicable law.

Cancellation of a recurring membership does not automatically entitle the client to a refund for previously paid periods or unused credits unless required by the applicable agreement or law.

Clients must inform Vylates Studio of any relevant injuries, physical limitations, pregnancy, recent surgeries or other health circumstances that may affect their ability to participate safely.

Clients should consult a qualified healthcare professional before participating in Pilates if they have concerns about their physical readiness.

Clients must inform the instructor before class if their health or physical condition changes.

Vylates Studio and its instructors do not provide medical diagnoses or treatment. Pilates instruction is not a substitute for professional medical advice.

Clients are responsible for following instructions and working within their own physical abilities. Clients should stop exercising and notify the instructor if they experience pain, dizziness, unusual discomfort or other concerning symptoms.

To maintain a positive and respectful environment, all clients are expected to:

Treat instructors, staff and fellow clients with respect.

Follow the instructor's guidance and studio safety instructions.

Wear suitable Pilates or athletic clothing and grip socks during classes.

Maintain appropriate personal hygiene.

Keep mobile phones on silent and avoid unnecessary disruptions during class.

Avoid inappropriate, aggressive, discriminatory or harassing behaviour.

Respect the privacy, personal space and comfort of others.

Avoid bringing valuables or unnecessary personal belongings into the workout area.

Vylates Studio reserves the right to address conduct that compromises the safety, comfort or enjoyment of others. Any suspension or termination of access will be handled fairly and in accordance with applicable law and the relevant membership agreement.

Clients must use all Pilates equipment and studio facilities responsibly and only as instructed by qualified instructors.

Clients must not adjust, move or operate reformers or other specialized equipment without permission or appropriate instruction.

Any equipment damage, malfunction or safety concern must be reported to a member of staff immediately.

Clients must not use equipment if they believe it is damaged or unsafe.

Personal belongings must be kept in designated areas. Vylates Studio is not responsible for loss, theft or damage to personal items except where liability cannot lawfully be excluded.

Clients must leave the studio and equipment clean and tidy after use.

Clients participate in classes voluntarily and must follow all reasonable safety instructions.

Vylates Studio may recommend modifications or ask a client to stop an activity if it appears unsafe for that client or others.

Clients must not participate while under the influence of alcohol, recreational drugs or other substances that could impair their ability to exercise safely.

Clients must not attend class if they have a contagious illness or symptoms that create a significant risk to other participants.

Vylates Studio will take reasonable care to maintain a safe training environment and equipment. Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

Clients are responsible for their own personal belongings.

Lost property found in the studio will be kept for a maximum of 5 days.

Unclaimed items may be donated or disposed of after the designated holding period, subject to applicable law.

Clients are encouraged to leave valuables at home or secure them in the designated storage area, if available.

Clients must respect the privacy of other participants and obtain their consent before photographing or recording them.

Photography or recording during class may be restricted to protect the safety, privacy and comfort of participants.

Vylates Studio may photograph or film classes and studio activities for marketing purposes only in accordance with its privacy policy and applicable consent requirements.

Clients will have the opportunity to decline identifiable marketing photography or video where consent is required. Declining consent will not affect their access to ordinary studio services.

Clients may not record, distribute or commercially use studio classes, instruction or choreography without prior written permission.

Vylates Studio may collect and process personal information such as names, contact details, booking records and payment information for account management, class reservations, payments, customer support and other disclosed operational purposes.

Health-related information will be collected only where necessary for safe participation and handled with appropriate confidentiality and protection.

Personal data will be handled in accordance with Vylates Studio's Privacy Policy and applicable Indonesian personal data protection laws.

Clients may exercise applicable rights regarding their personal data, including requesting access, correction or deletion where legally available.

Marketing communications will be handled in accordance with applicable consent and opt-out requirements.

All prices will be displayed in Indonesian Rupiah (IDR).

Prices, package inclusions and promotional offers will be disclosed before purchase.

Payment must be completed using the payment methods accepted by Vylates Studio.

Any applicable taxes and additional charges will be disclosed before payment.

Vylates Studio may update its prices and service offerings with reasonable notice. Price changes will not retroactively alter the agreed price of a prepaid package or membership term, unless agreed otherwise or required by law.

Class availability is limited and reservations are allocated on a first-come, first-served basis, subject to the booking system.

Clients may join a waitlist for fully booked classes where the option is available.

Joining a waitlist does not guarantee a class reservation.

If a place becomes available, the booking system may notify waitlisted clients according to its stated rules. Clients are responsible for accepting the available place within the specified time, if applicable.

Clients must check their booking confirmation before attending class.

Vylates Studio may make reasonable changes to its timetable, class format, instructor assignments, equipment and facilities as needed for operational or safety reasons.

Any material change affecting a prepaid service will be communicated to affected clients, with an appropriate remedy where required by the applicable purchase terms or law.

Vylates Studio may refuse access to a class or temporarily suspend participation where reasonably necessary to protect health, safety or the rights of others.

These Terms & Conditions may be updated from time to time. Material changes will be communicated through appropriate channels and will not unlawfully alter rights already accrued under existing purchases.

Pilates is a physical activity that involves inherent risks, including muscle soreness, strains, falls and other injuries. By participating, clients acknowledge that they are choosing to take part in physical exercise and agree to exercise responsibly within their abilities.

Vylates Studio will take reasonable measures to maintain safe premises, equipment and instruction. Nothing in these Terms & Conditions waives any non-excludable consumer rights or releases Vylates Studio from liability for negligence or other conduct to the extent that such liability cannot lawfully be excluded.

Clients are encouraged to raise any concerns or complaints directly with Vylates Studio through our official contact channels.

We will make reasonable efforts to respond to complaints promptly and resolve them fairly.

Where a dispute cannot be resolved informally, the parties may pursue available dispute resolution procedures under applicable Indonesian law.

These Terms & Conditions are governed by the laws of the Republic of Indonesia, subject to mandatory legal protections and applicable consumer rights.

By booking a class, purchasing a membership or package, or participating in a Vylates Studio activity, you acknowledge that you have had the opportunity to read and understand these Terms & Conditions.